The small print
Refund policy
Last updated
Draft. This page hasn't been reviewed yet and may change before launch. It has 1 unfinished part, marked TODO.
The short version
If something you bought from figmatro.com isn’t right for you, email us within 14 days and we’ll refund you in full. You don’t need to give a reason, though we’d love to know what went wrong.
TODO: confirm you’re happy offering no-questions refunds for 14 days. It’s the simplest policy, and it means you don’t need buyers to give up their cancellation rights at checkout.
How to ask
Email [email protected] with the email address you bought with and what you bought. Polar, our reseller, sends the money back to your original payment method. It usually shows up within 5 to 10 working days, depending on your bank.
Once you’re refunded, please delete the files. Any licence key you were given stops working.
After 14 days
If a product doesn’t work as described, is faulty, or isn’t what its page promised, you’re entitled to a fix, a replacement or a refund under the Consumer Rights Act 2015, however long ago you bought it. Write to us and we’ll sort it out.
Figma plugins
Plugins are bought through Figma, so refunds go through Figma too. Contact Figma support first. If you get stuck, email us and we’ll help however we can.
Free downloads
There’s nothing to refund, but if a freebie is broken, tell us and we’ll fix it.